Privacy Policy

Privacy Policy

Bhutan Lottery Limited, the operator of Bhutan Lottery, is committed to protecting your privacy and ensuring that you have a safe online gaming experience.

What information do we collect?

We collect personal data when you register on our platform or interact with us. This may include:

Your name
Email address
Phone number
Date of birth
Login credentials (username, password)

We also collect non-personal data through your interactions on the platform, including:

Browsing history and behavior
Device type and browser information
IP address

How do we use this information?

We process your personal data to provide our services and maintain a safe gaming environment. This includes:

Authenticating and verifying user accounts
Managing gameplay and transactions
Communicating with you regarding your account, games, or promotions
Improving the security of our platform

Who has access to this information?

We share your personal data only with authorized third-party providers who help us deliver our services. These include:

Payment processors for payment verification and processing
Customer support teams for assistance and resolution
Compliance monitoring agencies for regulatory purposes

Your non-personal data is used anonymously and does not identify you as an individual.

Data storage and retention

We store your personal data securely on servers within the country, subject to applicable laws. Your data will be retained until:

You request deletion of your account
We are required by law to retain certain information

Your rights and choices

You have control over your personal data. To:

Review or update your information: Contact our support team
Request deletion or correction: Follow the same contact process as above
Opt-out of marketing communications: Unsubscribe from promotional emails
Restrict access to sensitive details (phone number, address): Update account settings

Security measures

We implement robust security protocols to protect your data:

Encrypted servers and secure transmission
Regular software updates for enhanced protection
Monitoring systems to detect suspicious activity

Changes to our Privacy Policy

As we continuously improve our platform and comply with evolving regulations, this policy will be updated. Check the website periodically or sign-up for email notifications.